At Tohni Style, we want your shopping experience to be as seamless as possible. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and returned.

Shipping

We currently ship orders to the locations available at checkout.

Order Processing

Orders are generally processed after payment has been successfully received. Please allow reasonable processing time before your order is dispatched.

During sales, holidays, product launches, or other high-volume periods, processing times may take longer than usual.

Once your order has been shipped, you will receive shipping confirmation and tracking information, where available.

Shipping Times

Delivery times may vary depending on your location, shipping method, carrier availability, and other circumstances outside our control.

Estimated delivery dates provided at checkout or through tracking information are estimates and are not guaranteed.

Delays may occur due to:

• Weather conditions

• Carrier delays

• Holidays or peak shopping periods

• Incorrect or incomplete shipping information

• Customs or import procedures

• Events outside of our reasonable control

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offers are subject to the terms and conditions of the applicable promotion.

Incorrect Shipping Information

Please make sure that your shipping address and contact information are accurate before placing your order.

If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Returns

We want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the applicable return requirements.

Return Eligibility

To be eligible for a return, items generally must:

• Be unused and in their original condition

• Be returned with original packaging, tags, or accessories where applicable

• Not show signs of wear, damage, washing, alteration, or use

• Be accompanied by the applicable order or purchase information

• Be returned within the applicable return period

Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, final-sale status, or other applicable restrictions.

Please check the product description and/or return instructions for any product-specific exclusions.

Items That Cannot Be Returned

Unless otherwise stated, certain items may be non-returnable, including:

• Final-sale or clearance items

• Personalized or customized products

• Items that have been used, worn, washed, altered, or damaged

• Products that are specifically identified as non-returnable

• Gift cards or other non-returnable items, where applicable

How to Request a Return

To request a return, please contact us through the contact information provided on our website and include:

• Your name

• Order number

• Item(s) you wish to return

• Reason for the return

• Relevant photographs, if the item arrived damaged or defective

We will review your request and provide instructions for the next steps.

Please do not send an item back without receiving return instructions first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and packaging so that we can investigate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate solution.

Exchanges

If exchanges are available for your purchase, they are subject to product availability and the applicable return requirements.

If the requested replacement item is unavailable, we may provide another appropriate resolution in accordance with our return policy.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and reflect the refund in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required.

Return Shipping Costs

Unless the return is due to an error on our part, a defective product, or an incorrect item being sent, the customer may be responsible for return shipping costs.

Any applicable return shipping charges or deductions will be communicated during the return process.

Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancelled once it has been processed, packed, or shipped.

If an order cannot be cancelled, you may request a return after delivery, subject to the terms of this policy.

International Orders

For international orders, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside of Tohni Style’s control and may vary depending on the destination and local regulations.

Customers are responsible for ensuring that products can legally be imported into their destination country.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s policies and timelines.

If tracking information indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier and our customer service team so that we can assist where possible.

We are not responsible for delays caused by circumstances outside our reasonable control.

Changes to This Policy

Tohni Style may update this Shipping & Returns Policy from time to time to reflect changes in our business, shipping arrangements, return procedures, or applicable requirements.

Any updates will be posted on this page with the revised Last Updated date.

Contact Us

If you have any questions about shipping, returns, exchanges, or refunds, please contact us through the Contact section of our website.

Tohni Style
Website: https://tohnistyle.com/